Support & Contact

Need help with TrailTrackr? We're here for you.

Discover Features

If you have questions, encounter issues, or want to provide feedback, please contact us:

Frequently Asked Questions

  • Where can I download TrailTrackr?
    TrailTrackr is available on the App Store for iOS devices.
  • How is my data handled?
    All your tracks and data are stored locally on your device. See our privacy policy for details.
  • How do I export my tracks?
    You can export your tracks as GPX files via the app's export feature.
  • How can I suggest a feature?
    We welcome suggestions! Email us.
  • How do I set up background tracking?
    When you first open TrailTrackr, iOS will ask for location access. For continuous background tracking, choose "Always" and enable precise location. The steps below walk you through the full setup.

Setting up background tracking

TrailTrackr needs background location access to keep recording when your screen turns off or you lock your phone. Here is how the setup works from start to finish.

Four steps: first launch shows the iOS location dialog, then the app explains why background tracking is needed, then iOS Settings to choose Always, and finally the permission status in app settings.

1. First launch

When you open TrailTrackr for the first time, iOS asks whether to allow location access.

2. Why we need it

If background access is not yet enabled, the app explains what is needed and opens iOS Settings for you.

3. Choose "Always"

In iOS Settings, set location access to Always and keep precise location turned on.

4. Check the status

In the app's Settings tab you can see at a glance whether all permissions are active.

🔒 Privacy-Focused

Your Data Stays Yours

All tracks and location data are stored locally on your device. No cloud syncing, no account required, no personal identifiable information collected.

🔒 Learn more about how we safeguard your data