How can I contact support?

If you have questions, encounter issues, or want to provide feedback, please contact us: Email: support@qdraw.nl

Where can I download TrailTrackr?

TrailTrackr is available on the App Store for iOS devices and for Mac, and on Google Play for Android.

How is my data handled?

All your tracks and data are stored locally on your device. See our privacy policy for details.

How do I export my tracks?

You can export your tracks as GPX files via the app's export feature.

How can I suggest a feature?

We welcome suggestions! Email us.

How do I set up background tracking?

When you first open TrailTrackr, iOS will ask for location access. For continuous background tracking, choose "Always" and enable precise location. On Android choose “Allow all the time”; on Apple Watch allow Workouts and Location. The steps below walk you through the full setup.

Why did my recording stop or have gaps when my screen was locked?

Check that location access is set to "Always" (iOS) or “Allow all the time” (Android) with precise location on, and that Low Power Mode or battery saver isn't restricting the app. Don't force-quit TrailTrackr while recording. Walk through the full setup. Still stuck? Email support@qdraw.nl.

Can I get my recording back after a crash or force-quit?

Yes. TrailTrackr saves a recording in progress about every 10 seconds, so at most the last few seconds are lost. Open the app again and it shows a "Recover recording" prompt: choose Continue to carry on with the same track, or Save to keep what was recorded so far. On Apple Watch you can resume the recording or discard it.

How much battery does TrailTrackr use?

It depends on your phone, the signal and how long you record; the GPS and the screen use the most. To save battery: let the screen lock or keep the phone in your pocket (the proximity sensor is on by default), leave "Keep display on while recording" off, and choose the "Battery saver" preset in the recording settings, which records points less often. Low Power Mode also works, but may give coarser points while the screen is locked.

My Apple Watch recording hasn't shown up on my iPhone. What should I do?

When you stop a recording, TrailTrackr sends it to your iPhone automatically. If the iPhone is out of range, the track waits on the Watch and is sent when the connection is back; the Watch shows "Synced" or how many are pending. Bring your iPhone close, make sure Bluetooth is on, and open TrailTrackr on both devices. Don't delete the app from the Watch while tracks are pending.

Is TrailTrackr available for Android?

Yes, TrailTrackr is available on Google Play. You can also bring your tracks along: export them as GPX from TrailTrackr on iPhone and import the files on Android.

Support – TrailTrackr GPS App for iPhone and Android

Setting up background tracking

TrailTrackr needs background location access to keep recording when your screen turns off or you lock your phone. Here is how the setup works from start to finish.

Why “Always”?

A recording happens while your phone is in your pocket: the screen is locked or you are in another app. With only While Using the App (Android: Only while using the app) the system can stop sending your location as soon as TrailTrackr is no longer on screen, so your track gets gaps or stops. Always (Android: Allow all the time) lets TrailTrackr keep receiving your location in the background.

Precise Location is needed to record an accurate route. Background App Refresh (Android: Background Activity, battery optimization off) stops the system from pausing the app to save power. Your tracks stay on your device; see the privacy policy.

iPhone · Android · Apple Watch

iPhone (iOS)

TrailTrackr needs Location: Always, Precise Location and Background App Refresh. Follow these steps one by one.

1. Allow locationWhen you first open TrailTrackr, iOS asks for location access. Tap **Allow While Using App**.

2. Background Tracking SetupThe app shows what is still missing: **Location: Always**. Tap **Open Settings**. You can also tap *Continue without background tracking or location access* and finish later.

3. Open TrailTrackr in SettingsiOS Settings opens on the TrailTrackr page. Tap **Location** and make sure **Background App Refresh** is on.

4. Choose AlwaysSelect **Always** and keep **Precise Location** turned on.

5. Back in the appWhen everything is on, the setup screen closes by itself and you can press **Start**.

6. Check the statusTap the gear icon at the top right of the track list. **Background Tracking Status** shows with green checks whether Location: Always, Precise Location and Background App Refresh are active.

7. Optional: Motion & FitnessTap **Enable Motion & Fitness Access** and choose **Allow** to count steps. **Apple Watch Connected** shows whether a watch is paired.

Android

TrailTrackr needs Location: Allow all the time, Precise Location and Background Activity (battery optimization off). Android asks for these in a few steps.

1. Before we askTrailTrackr explains which permissions it needs. Tap **Continue**.

3. Physical activity (optional)Tap **Allow** to count your steps. You can also decline.

4. NotificationsTap **Allow** so the recording notification can be shown while TrailTrackr records in the background.

5. Keep recording in the backgroundTrailTrackr explains why it needs **Allow all the time**. Tap **Continue**.

6. Allow all the timeOn the location permission screen choose **Allow all the time**, keep **Use precise location** on and go back.

7. Permissions neededIf **Background Activity** is still missing, tap **Disable Battery Optimization**.

8. Let the app run in the backgroundTap **Allow** so Android does not pause the recording when TrailTrackr is not visible.

9. ReadyEverything is set: press **Start** to record. Without these permissions Android may stop recording when the screen is locked.

Apple Watch

On Apple Watch TrailTrackr needs access to Workouts (Health) and Location.

1. Get startedThe first screen lists Location and Health. Scroll down, tap **Get Started** and allow **Workouts** when watchOS asks.

2. Choose an activityPick an activity, wait for the countdown and the recording starts.

3. Something switched off?If Workouts or Location is off, TrailTrackr tells you what to switch on instead of failing silently.

Allow Workouts for TrailTrackr: on your Apple Watch open Settings ▸ Health ▸ Apps ▸ TrailTrackr and turn on Workouts, or Turn On All. Allow Location for TrailTrackr: on your Apple Watch open Settings ▸ Privacy & Security ▸ Location Services ▸ TrailTrackr.

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